Here we grow
Congratulations VNA! As we celebrate 20 years of outstanding service, caring for our patients and community, we would like to say thank you for trusting us with your care. For 20 years, we’ve been committed to delivering the highest quality care for our patients and community. We’re committed to the highest level of professionalism and expertise; whether you’ve stopped by our wellness clinics for free blood pressure and blood sugar checks, have seen one of our nurses for your flu shot during the Shoo the Flu clinics or you’ve chosen us and received home health care services during an illness or after surgery, we are dedicated to be here for you when you need us most.
Home health care offers patients the unique ability to receive care from a nurse or therapist at home. After a diagnosis of an illness, surgery, injury or hospital stay, our team works closely with your physician to ensure your individualized plan of care is provided.
For two decades, we have consistently delivered patient-focused home health care. We are proud to have been nationally recognized for the care we deliver, including being awarded as one of the top 25% home care providers in the nation from Homecare Elite and earning double 5-star status from CMS.
Ann Culley, Executive Director of VNA’s Brevard County office, explains how they maintain their standard of excellence. “It starts with reviewing resumes, the interviewing process and ensuring candidates are the right fit for our VNA family. We look for our core values and best practices in our candidates. It’s about integrity, always doing what’s right, having compassion, understanding what our patients and families are going through, knowledge and love.”
VNA is affiliated with VNA of the Treasure Coast in Vero Beach, which was founded 45 years ago with the same mission of delivering quality home care to its community. When the opportunity to expand into Brevard County presented itself, the company took steps to begin services for the Brevard County community.
Founder and VNA Treasure Coast Board Chair, Anne Marie McCrystal, shed light on the early days explaining how Brevard services came to fruition,
“After Orlando VNA released their Certificate of Need for Brevard County, the east coast market was available. We recognized a great opportunity. We applied for and were granted the Certificate of Need for Brevard. We have made an impression and we continue to grow. Home health care is more critical today than it ever was – our VNA is under great leadership.” With a far-reaching influence, Anne Marie humbly credits VNA’s success to servant leadership.
What matters most is the patient. Ann explained the impact home health care can have on a patient’s life.
“We receive thank you letters, cards, calls and emails from our families and patients telling us how much they appreciate what we do. Our three best practices? I’d say accessibility, communication and courtesy. We’re always available. Our patients know they can count on us at any time to be there for them. Our communication is impeccable. We ensure patients, families, doctors and providers are kept in the loop regarding progress and process. Our patients tell us they appreciate it when they receive courtesy call appointment reminders. It’s the little things that matter most. In addition to our home health care, we also give back in many ways: community wellness programs provide free blood pressure and blood sugar screenings, as well as flu shots.”
VNA is committed to the whole person, to the whole family. It’s about being human. Patients and clients know VNA is committed and dedicated to their well-being. Ann attributed this to the relationship developed among the VNA team, families and physicians.
“We are constantly identifying how we can address additional needs while our patients receive services. For example, a patient may need medication and treatment education, nutritional education, medical equipment training, information on environmental safety or fall prevention.”
Ann offered a key to their success, “To be honest, collaboration keeps us moving forward. In addition to our internal team, we also belong to the Brevard County Medical Coalition. It’s a monthly meeting where different hospices and health care agencies get together to determine how to reduce hospitalization. We work together as one. We have one purpose.”
It’s more than a milestone, it’s looking back on lives that have been nurtured and healed. “As we celebrate 20 years of caring, it’s been the VNA’s honor to serve Brevard County. We’re continually raising the standard of excellence and it wouldn’t be possible without the wonderful clinicians that make us who we are providing treatment for injury, chronic illness and post-surgical care,” reflected Ann.
VNA started with trail blazers and visionaries. Looking forward, the home health agency is committed to flourishing with a new program on the horizon. Later this year, families will be able to request and schedule unskilled private care such as transportation, assistance in the home with basic cleaning or assistance with activities of daily living. The addition of this program will allow VNA to care for even more in the community for future decades to come.
VNA delivers Medicare-reimbursed home health care. To find out more about how the VNA can help you, call 321-752-7550 or visit our website www.vnatc.com.