Whether you choose to shop online or in-person for your next vehicle, a new program at Kelly Automotive is offering a stress free, RISK FREE, option to do so.
“This program covers every used car on our lot other than bargain vehicles under $10,000,” said Vice President and group partner Chris Saraceno.
With more than 50 million used cars sold annually, Chris explains that a program like this can help consumers feel confident without feeling overwhelmingly pressured to purchase the vehicle they choose.
Kelly Automotive uses “Live Market” pricing to set vehicle costs. This system aggregates hundreds of car sales website prices to calculate the best price option for a particular vehicle, he said.
The dealership, which offers new and used models of vehicles from Ford and Infiniti, is proud of its longstanding history and service on the Space Coast, combining staff experience into 100 years of collective car selling and service experience. In 2019, Kelly Ford was named a top dealer via the President’s Award, which recognizes outstanding customer service.
Chris said that the ongoing commitment to transparency is part of what sets Kelly Automotive Group apart. Sales staff are on call day and night to address customer concerns and provide personal cell phone number to clients via business cards, guaranteeing access after the sale.
Additionally, sales staff are required to attend ongoing regular and rigorous customer service training, manufacturer’s online training programs, sales class and dealership training orientation so they can effectively represent the brand and products to clients.
“We are known and respected for our commitment to our family of customers and excited to offer customers a no-hassle, stress free way to purchase a vehicle,” he said.
For more information about the Risk Free Used Car Sales program, visit Kelly Ford online atkellyfordsales.com. Kelly Ford showroom is located at 776 Magnolia Ave. Melbourne, or call 855-438-1424. Visit Infiniti of Melbourne online at infinitiofmelbourne.com.
Infiniti showroom is located at 901 S. Apollo Blvd., Melbourne, or call 321-323-7709.
When purchasing a pre-owned vehicle, Kelly Automotive Group recommends asking the following questions of any dealer:
- What is the return policy if I’m not happy with my purchase?
- Is there an exchange policy for credit towards another car?
- Request vehicle inspection report.
- Request mechanics internal repair order(s).
- Request vehicle history report.
- Request recall report from manufacturer.
- Request justification for car price – ask how the dealer arrived at the current price.
