Old Fashion Service - Modern Community Dentist
If her name, Beverly Rose, seems a bit cinematic, then the smiles she creates for her clients can be thought of in the same way: dazzling and bright.
Really though, it’s the customer service offered at her dental office in central Melbourne that has helped build her business and cement her reputation since coming here 24 years ago, fresh out of dental school, from the University of Florida in Gainesville.
“At Exceptional Dentistry, we take such pride in helping our clients, and are accessible to them 24/7,” Rose said, noting that clients are sent home from treatment with her personal cell phone number for anytime concerns or questions.
Additionally, she and her staff have ongoing dialogue and training about how to make the client experience as hassle-free and inviting as possible.
To that end, amenities such as noise cancelling headphones, blankets and chair massagers help ease the fears some clients may experience when visiting a dentist. Additionally, in an effort to limit anxiety, “No one sits for hours in our waiting room and then, once seated, wait longer for treatment,” she said. Instead, clients are carefully scheduled to ensure prompt response and treatment times.
Dr. Rose is proud of her diverse client base, which serves all ages including young children to one patient who is 103 – a centenarian! A broad range of services include general and preventive dentistry, implants, dentures, root canals, extractions and smile makeovers for patients who struggle with decayed, broken or missing teeth. She also offers limited – and corrective – orthodontia, for patients who might have a turned tooth or gapping.
Often, a bonus of the smile makeover, is that it can help rid a patient of chronic pain by aligning how their teeth fit together. When jaws and teeth are not aligned properly, headaches, pain in the neck and shoulders, and other complications can occur. Addressing these issues has helped provide relief to an untold number of clients over the years.
For clients wishing to improve their smile vitality, Exceptional Dentistry offers an in-office whitening service called Zoom!™ Whitening. Using a special bleaching gel with a low-heat UV light to brighten tooth enamel in three to four 15-minute intervals, this simple method can reveal results up to eight shades brighter in one office visit.
“It’s a spectacular process and results are quick and effective,” Dr. Rose said.
Each client brings a different challenge to resolve, but Dr. Rose looks beyond the immediate problem to think more comprehensively about the entire dental experience for the patient, considering age, previous experiences, dental needs and the psychology of the visit.
“We really are a small-town kind of business, with a conscious approach towards customer service: by focusing on the unique needs of each client and providing the most comfort for their particular situation, we set our business apart from some of the larger, chain dental practices.”
Tips for Maintaining Healthy Teeth:
Dr. Rose recommends brushing at least 2 times daily, flossing, and gargling with mouth wash. Flossing can be done before or after brushing, she said, according to preference. She prefers electronic toothbrushes over manual, noting that the oscillating or sonic actions of current models allow for better cleaning. Additionally, “I’m a big fan of the Water Pick™,” a brand name for an oral irrigator which uses high-pressure pulsating water to remove plaque and food between teeth and under the gum line. Dr. Rose recommends using this device nightly after brushing and flossing.
Shawna Lucas (formerly Kelsch) has lived and worked in Brevard county for the past 20 years, serving in a variety of jobs and community service roles. She’s a former food and news reporter for Florida today, and was owner/operator of a marketing company that assisted clients and partners such as the Florida Healthcare Coalition, Blue Cross & Blue Shield Foundation for Florida, The Brevard Health Alliance, and Florida Tech to identify and solve pressing community health issues. She has she has dual bachelors degrees in Journalism and Sociology from the University of Miami, and was an inaugural fellow at the Freedom Forum Diversity Institute at Vanderbilt University in Nashville, TN.